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PAYMENT PLANS AND
CUSTOMER CARE

Payment Plans

  • A 10% deposit is required to secure the item. Full payment must be made within 6 weeks.

  • Items purchased through the payment plan will not be released until full payment is received.

  • Payments made towards the plan are non-refundable.

  • Failure to complete the payment plan on time may result in cancellation of the order.

  • Sourced by Mikayla reserves the right to modify or terminate the payment plan at any time.

Policy

  • No refunds or exchanges on any items unless proven faulty or incorrect. Images will be sent for approval before the item is shipped.

  • Failure to pay an invoice once issued will result in rejection of future sourcing requests

  • ​All items are verified authentic and checked for quality before shipping. If you have reason to believe your item is counterfeit, credible evidence will need to be provided and a full refund will be issued after investigation by our experts.​

Shipping and Delivery

  • Orders are typically processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email if there is a significant delay.

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  • Orders are not processed or shipped on weekends or holidays.​​
     

  • Shipping charges for your order will be calculated and displayed at checkout.

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  • All domestic (AU) and international shipments are usually delivered within 5-7 business days. Note: Delivery delays can occasionally occur due to carrier issues or customs. ​​​

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  • Customs, duties, and taxes are not included in the product price or shipping cost. These charges are the buyer’s responsibility.​​

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  • We are not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.

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  • Save all packaging materials and damaged goods for the claim process.

The Privé Edition — Loyalty Program Terms & Conditions

The Privé Edition — Loyalty Program Terms & Conditions

Effective Date: 7th May 2025

Welcome to The Privé Edition, our exclusive loyalty program designed to reward and elevate your experience with us. By enrolling or participating in The Privé Edition, you agree to the following terms and conditions:

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1. Eligibility

The Privé Edition is available to individuals who have made qualifying purchases with Sourced By Mikayla. Enrolment is automatic for clients who meet specific criteria based on purchase history and brand engagement.

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2. Enrolment & Tiers

Members are placed into tiers based on cumulative purchase value, brand loyalty, and engagement. Tier placement is at the discretion of Sourced By Mikayla and may be reviewed or adjusted periodically.

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3. Member Benefits

Privileges available to members may include but are not limited to:

  • Birthday vouchers

  • Exclusive discounts on future purchases

  • Personalised shopping experiences

  • Invitations to private events

  • Curated gifts and VIP concierge services

Benefits vary by tier and may be subject to change without notice.

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4. Birthday Vouchers

Eligible members may receive a birthday voucher as a token of appreciation. Please note the following:

  • Vouchers are issued once annually and are valid for a limited time (expiration date will be specified).

  • Vouchers are only redeemable on items sourced by us valued at $2,500 AUD or more.

  • Vouchers are non-transferable, not redeemable for cash, and may not be used in conjunction with other promotions unless otherwise specified.

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5. Exclusivity & Access

Some program benefits include early access to new collections, limited-edition items, and members-only events. Access is granted based on tier level and may be limited due to availability or capacity.

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6. Modifications & Termination

Sourced By Mikayla reserves the right to modify, pause, or terminate The Privé Edition or any of its benefits at any time, with or without notice. Changes will be effective upon posting updated terms on our website.

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7. Privacy

Participation in the program is subject to our Privacy Policy. Personal data collected for The Privé Edition is used solely to enhance your member experience and will not be shared with third parties without consent.

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8. Contact Us

For questions regarding your membership, tier status, or available benefits, please contact our support team at info@sourcedbymikayla.com.au

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By participating in The Privé Edition, you acknowledge and agree to these terms and conditions.

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